Terms & Conditions
Making a Purchase
Making a purchase could not be easier! Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you need to make any changes to your order after it has been placed please contact us by email and we can make any necessary changes for you. Payments can be made via processing agents Paypal or Stripe, or by bank transfer. If you'd like to pay by BACS please contact us with your order details and we will send an invoice and bank details for payment.
All items are engraved and packed to order by hand - I usually dispatch orders in three to five working days depending on my workload, however I can often process orders sooner than this so if your order is required urgently please contact me and I will do my best to help. At very busy times of year lead times may be extended so if your order is date critical please do let us know as soon as possible.
Our product prices include free delivery to UK addresses. This will usually be via Hermes who offer a fully tracked service at a competitive price and the lead time is 3-5 days. We offer a range of expedited shipping options in our checkout if your order is needed sooner.
Orders are shipped on a tracked service and by placing an order with us you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
All products are engraved to order and we do not usually accept returns unless items have been damaged in transit. We do require evidence for our claims process of damages and so may ask for photographs or for the goods to be returned to us for inspection so that we can process your replacements.
Most of the glass and crystal that we work with is handmade and may contain some small bubbles which are part of the hand made process with glassware and crystal.
We do not accept returns for small bubbles or minor flaws that are part of the manufacturing process of the glassware as we do check all glass and crystal very carefully before dispatch.
Where orders have been personalised or engraved to your own design we cannot accept any returns unless we have made a mistake in your order.
Great British Glass does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.